Frequently Asked Questions

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Q: Can I put clothes or personal items in my vehicle for shipping?
A: Only a jack and a spare tire can remain in the vehicle if it is being shipped via RO/RO service. If the vehicle is shipped in a container, any personal items can remain in the vehicle.
Q: Can I leave my license plates on the vehicle?
A: We recommend taking license plates off the vehicle. License plates are frequently stolen as souvenirs.
Q: Do I need to fill the gas tank?
A: No. In fact, due to U.S. Coast Guard regulations, only one-quarter tank of gas is permitted for RO/RO shipments. The gas tank must be completely empty for container shipments.
Q: Will the salt water from the ocean damage my vehicle if I were to use the RO/RO service?
A: All of the major vehicle manufacturers (G.M., Chrysler, Toyota, etc.) ship their new vehicles via RO/RO Carrier on enclosed vessels.
Q: Is my vehicle insured while onboard a vessel?
A: The steamship lines are only liable for $500 in damages. Separate insurance coverage may be purchased through our office.
Q: Do I need the original vehicle title in order to ship my vehicle?
A: Yes. A vehicle will only be cleared by U.S. Customs with the original title present.
Q: Can I ship my leased vehicle overseas?
A: A leased vehicle may be shipped only with an original NOTARIZED letter (+2 copies) from the lienholder stating their permission for the car to be shipped overseas, together with the DMV abstract title.
Q: Why does my vehicle need to be at the pier several days before the vessel departs?
A: U.S. Customs regulations require that vehicles be at the pier for at least 72 hours (not including holidays and weekends) before the vessel departs.